“Sales processes have become overcomplicated and with so many administrative and complex tasks required, sales teams are struggling to find the time needed for effective and meaningful customer communication,” said Rob Tarkoff, EVP and General Manager of Oracle Cloud CX in a statement. “The new AI agents and generative AI capabilities within Oracle Cloud Sales eliminate many of these rigid and time-consuming tasks, which enables sales teams to boost productivity and create more impactful connections with customers.”
Tools to Empower Sales Teams
The new AI agents and gen AI capabilities leverage connected data from across finance and supply chain to help sales teams create more personalized, contextually relevant experiences for each account. they include:
- A customer engagement agent that is designed to help sales teams streamline customer communication. For example, the agent can quickly generate and optimize customer-ready emails so they bypass spam filters;
- A customer records agent that ensures account activity records are accurate and up-to-date. For example, the AI agent can summarize recent account activity, organize meeting notes and automatically input them into the system for internal team access and collaboration. The agent also can proofread and reformat meeting notes and identify key action items;
- The customer intelligence assistant, which generates account summaries, outlines recent activities and shares key contract status updates, so sales teams can quickly get up to speed; and
- Multilingual support, helping sales teams quickly translate conversations and easily connect with global audiences.
Oracle Cloud CX is a connected suite of applications with AI capabilities that helps organizations create, manage, serve and nurture customer relationships across marketing, sales and service. Embedded AI serves as an advisor and assistant, analyzing connected data across these functions to enhance operational efficiency and improve customer experiences.