Owners are complaining that early examples of the Cybertruck are experiencing critical errors
February 28, 2024 at 11:32
Tesla said that the rollout of the Cybertruck would be slow, and that might be a good thing, as owners of early examples are already reporting some alarming issues. Some of them have reported being flooded with warnings about critical errors after just a few days of ownership.
For example, a user going by the handle Carlos Thomas recently complained of experiencing 25 critical errors within two days of ownership on cybertruckownersclub.com. He posted photos of his infotainment system showing a long list of warnings affecting everything from the high-voltage system to the steering system.
“Today while driving my two day old Cybertruck going about 25 mph down the road the screen flashed red and said Critical Error/Failure,” wrote Carlos Thomas. “I wasn’t able to capture that because I was focusing on pulling over.”
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Fortunately for us, another forum user, Cyberns, was in their garage when a critical error warning popped up on their screen. First and foremost, that made the fault much less scary for the driver, but it also allowed them to snap a picture of the bright red pop-up warning them of the “Critical steering issue” that had been detected.
Before that pop-up showed up on their screen, another explained the issue a little more clearly. It warned that the Cybertruck had detected a “loss of system redundancy,” and told the driver that they would not be allowed to shift out of Park because the “vehicle may suddenly lose electrical power, steering, and propulsion, and may be unable to apply the parking brake.”
Although the window also said that those systems might be recovered by performing a power cycle, Cyberns wrote that the Cybertruck had been taken to a service center by a roadside recovery team. They hoped that Tesla might also be able to “fix the drivers [sic] door latch at the same time.”
In Cyberns’ thread, Carlos Thomas revealed that he has also booked an appointment with Tesla service and that his Cybertruck has recorded 60 errors in total. He conceded that he still thinks the vehicle “great,” but added that his “confidence grade is an F.”
Even when errors occur while a vehicle is parked, that is no guarantee of safety. Forum user smggsm posted a photo of their infotainment screen with several warnings saying that adaptive ride control, traction control, stability control, lane departure avoidance, and other features were disabled or degraded.
More alarmingly, they claim that the Cybertruck was “not holding its rolling when depress the brakes [sic].” After several others offered possible solutions, smggsm wrote “nothing worked I scheduled service.”
Although it is not unheard of for new vehicles to experience issues, the “critical” nature of these is noteworthy. Despite there only being a limited number of customers claiming they are experiencing such problems, there are only a limited number of Cybertrucks on the road, making them all the more significant. While we have reached out to Tesla for comment, the company does not operate a media relations department, making its responses to concerns like these opaque, and difficult to follow. No owners have yet filed official complaints with the National Highway Traffic Safety Administration.
